L?V Letter Verse

Privacy Policy

Last updated: 18 October 2026

This policy explains what Letter Verse collects and why. Letter Verse is a word game made by Venmara ("we", "us"). If anything here is unclear, write to us at info@venmara.com.

The short version. You play as a guest, so we never ask for your name, email, or phone number. We collect the little we need to save your progress and run matches, plus standard crash and usage data to fix bugs. We do not sell your data, and the ads are non-personalized.

What we collect

Your guest account

You play without signing up. When you first open the app it creates a guest account tied to an identifier for your device, together with a display name you can choose (or one we pick for you). You can later turn it into an account with a username and PIN. We do not require your real name, email address, or phone number.

Your device identifier

So that reinstalling the app brings back your guest account rather than creating a new one, the identifier is kept in a way that survives a reinstall. On iPhone it is stored in your device's keychain. On Android 8 and later it is derived from the Android ID that Android gives this app, which is unique to this app on your device; the Android ID itself never leaves your phone, only a one-way hash of it combined with the app's name. We use it to recognise your guest account and, on our own servers, to tell your devices apart in your sign-in history and in our own usage statistics. It is never given to advertisers or ad networks, and it is not linked to your advertising ID. It changes if you factory-reset your device, and signing out of the app replaces it with a new random one.

Your gameplay

We store your progress, scores, statistics, the words you have found, and your matches. This is what lets the game save where you are, run leaderboards, and put you into a game with other players.

Purchases

If you buy something in the app, the payment is made through your app store (Google Play), and we never see your card or payment details. To check the purchase and give you what you bought, we store the order number, the product, the purchase date, the store's country for the purchase, what it granted you, and a protected copy of the store's purchase token. If the purchase is refunded, the store tells us and we take back what it granted.

Messages

Where messaging is available, you can write to another player only after the two of you have finished a game together. We store the messages you send in a match for 30 days, and messages in a conversation for up to a year, so that a conversation keeps its history and so that we can look into a report. Messages are screened by a word filter, and you can block or report any player from the app. Players in kid mode cannot send or receive messages.

Gifts

When you send a friend a gift, we store which gift it was, who sent it, who received it, when, its price in coins, and the short note you wrote with it, if any. The recipient sees the gift, the note and your name; other friends who visit their profile see the gift and your name, never the price or the note. A recipient can hide a gift from their profile or turn it into coins. Notes are screened by the same word filter as other messages. If you delete your account, gifts you received are deleted, and gifts you sent stay with the people who received them with your name and note removed. Gifts are not available in kid mode.

Schools

If you choose to represent a school, we store which school you chose, when you joined it, and how much your online match wins added to it this season. A school a player suggests is checked by us before it appears. Other players see a school's name, its score, its place on the school table and how many players represent it. The names of the players in a school are shown only to members of that same school, and only as display names: we never ask for or show anyone's real name. You can leave your school from the school screen. Because a choice holds until the end of the month, you can join a school again from the start of the next one. To have a school or your link to one removed, email us. Deleting your account removes your membership and takes your contribution off this season's school table.

Diagnostics and usage

Through Google Firebase (Crashlytics, Analytics, and Performance Monitoring) we collect crash reports, basic usage events, and performance measurements. We use these to find and fix bugs and to understand which parts of the game to improve. This data is about how the app runs, not about who you are.

Ads

The app shows ads through Google AdMob: banners, full-screen ads between games, ads shown when you open the app, and rewarded ads you choose to watch for coins. Every ad is requested as non-personalized, which means it is not based on tracking you across other apps and sites. Ad content is limited to a family-safe (G) rating.

Where the law requires it (for example in the EEA, the UK, Switzerland and some US states), the app asks for your consent through Google's consent form before ads are loaded. You can change your choice at any time in the app under Settings, Privacy choices.

What we do not do

Who we share it with

We share data only with the service providers that make the app work, and only so they can provide their service to us:

Where your data lives, and for how long

Your game data is kept while you use the app. Reinstalling the app on the same device brings back the same guest account, along with any progress saved to our servers against it. Uninstalling removes the copy on your phone, not the account.

How we protect it

Login tokens and other sensitive values are stored inside your device's secure keychain or keystore under encryption, not in plain files. Traffic between the app and our servers is sent over an encrypted TLS connection.

Children

Letter Verse is a general audience game. We keep ads non-personalized and family-safe, and public names and messages are filtered. Kid mode switches off every way of talking to other players: no chat in a match, no messages, and no gifts. We recommend it for younger children. See our Child Safety page for the full picture, and please reach out if you have a concern about a younger player.

Your choices

You can reset your progress at any time from the app's Settings, and you can delete your account there too, which removes it and its data from our servers. If you would like to ask about the data associated with your account, contact us at info@venmara.com and we will help.

Changes to this policy

If we change this policy we will update the date at the top and post the new version here. Continuing to use the app after a change means you accept the updated policy.

Contact

Questions about privacy? Email info@venmara.com.